Technical Support & Customer Operations
Issue investigation, root-cause troubleshooting, customer communication, escalation, documentation, support workflows, and user training.
Professional overview
Gaelon Swift
I have more than 25 years of experience working where technology, customers, and operations intersect. My background spans professional media technology, technical support, data operations, systems and workflow improvement, project coordination, customer-facing delivery, leadership, and software development.
Technology · Systems · Operations · Software
Understand the workflow.
Find the failure point.
Build or configure the solution.
Test what actually happens.
Professional story
Technology that has to work in the real world.
My career developed in environments where technology was inseparable from the operation around it: users needed support, systems had to stay usable under real deadlines, workflows crossed departments, documentation had to be understandable, and technical decisions affected customers and production.
That experience includes professional media and post-production technology, technical support, data management, system and workflow administration, implementation, project coordination, process improvement, training, escalation management, and customer communication.
More recently, I have expanded that background into building and publishing my own software using Swift, Xcode, Python, Supabase, APIs, and modern AI-assisted development methods.
Where I work best
The intersection of technology and operations.
My work is strongest where technical systems and real-world operations meet: understanding the technology itself along with the people, workflow, support, and business context around it.
Systems & Implementation
Workflow configuration, Freshdesk administration, Xytech ERP, Xymox, onboarding, requirements gathering, process analysis, and adoption support.
Projects & Operations
Cross-functional coordination, competing priorities, production workflows, process improvement, documentation, training, and operational delivery.
Modern Software Delivery
Swift, SwiftUI, Xcode, Python, Supabase, APIs, App Store publishing, QA/regression testing, and AI-assisted engineering.
Selected professional background
A career built through technical responsibility and operational trust.
Experience across technical leadership, systems, project coordination, support, media technology, and operational delivery.
Visual Data Media
Support & Data Operations / Data Management
Supported software platforms and operational workflows, investigated technical and process issues, created documentation and training resources, worked extensively with Xytech ERP, and implemented and administered Freshdesk.
IMS Project Inc. / We The Project
Project Coordination
Coordinated customer and technical projects, tracked milestones and priorities, supported onboarding and documentation, and worked across stakeholders and technical teams to resolve implementation challenges.
BSM Media Group
Technical Support, Web & Client Delivery
Supported customers using websites, hosting environments, business software, and technical workflows while also building and maintaining WordPress sites and coordinating customer-facing technology work.
Bully Bros. Post
Director of Technology
Managed technology operations for production staff and artists, including workstation and software deployments, technical support, infrastructure work, documentation, and workflow reliability.
R!OT / Method
Vault Manager → Graphics Assistant → Visual Effects Artist
Built a foundation in professional media and post-production technology while supporting deadline-driven commercial, television, music-video, and feature-film work. Used Xymox and helped support the transition to Xytech.
Building with today’s technology
AI-assisted development is part of the toolset—not a substitute for judgment.
I use ChatGPT and Codex extensively for architecture exploration, code generation and review, debugging, root-cause analysis, testing, documentation, and iterative problem solving.
I critically evaluate and test the output and remain responsible for the requirements, architecture and product decisions, integration, validation, troubleshooting, and delivery. Five applications have been taken through that process and published on Apple’s App Store.
See the published software and technical projectsProfessional contact
Technical, implementation, support, project, or operations role?
Role-specific resumes are available on request for opportunities across technology, implementation, support, projects, systems, and operations.